CoolCat Casino Privacy Policy and Player Data Protection
Your privacy matters. So does clarity.
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At CoolCat, we explain how player data is handled, why certain information is collected, and what choices remain in your hands in Canada. We use personal data to provide and improve the service, while cookies and similar tools help keep access smooth, secure, and more consistent across devices.
Personal Data Collected by CoolCat
Personal Data means information linked to an identified or identifiable person. During account use, registration, support contact, or service access, we may ask for details needed to manage key features and communications.
That information may include an email address, first and last name, phone number, and usage data. In practical terms, this helps us support account access, respond to requests, maintain service functions, and communicate updates tied to your use of CoolCat in Canada.
We also collect usage data automatically. This can include your device IP address, browser type and version, visited pages, visit time and date, time spent on pages, unique device identifiers, and other diagnostic data.
If you use a mobile device, we may also collect information such as device type, unique mobile ID, mobile IP address, operating system, and mobile browser details. That information helps us understand performance, improve compatibility, and monitor how the service is used.
Your Rights Over Personal Information
You have control over important parts of your information. If you hold an account, you may update, amend, or delete certain details through account settings where those options are available.
You may also ask us to help with access, correction, or deletion of personal information you have provided. In some cases, we may still need to keep certain records where a legal obligation or another lawful basis applies.
Retention follows purpose, not habit. We keep personal data only as long as needed for the uses described in our privacy terms, including legal compliance, dispute resolution, and enforcement of agreements or policies.
Usage data is generally kept for a shorter period. That can change where it is needed for internal analysis, stronger security, improved functionality, or a longer retention period required by law.
| Account step | Required detail | Verification point |
|---|---|---|
| Personal data that may be requested | Email address, first name and last name, phone number, and usage data | Used to contact you and manage parts of the service in Canada |
| Automatically collected information | IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and diagnostic data | Supports service analysis, functionality, and technical monitoring |
| Cookies and site experience | Session cookies and persistent cookies may remember login details or language preference | Helps avoid re-entering preferences on later visits |
| Essential cookie use | Necessary cookies support requested services and some core features | Without them, some parts of the service may not function properly |
| Security and fraud prevention | Cookies help authenticate users and prevent fraudulent use of user accounts | We also state that cookies do not store sensitive personal information such as mailing addresses or account passwords |
| Cookie control | You can disable, delete, or refuse cookies in your browser at any time | Refusing cookies may cause inconvenience or limit some features |
| Retention and deletion | Personal data is kept only as long as needed, while usage data is generally retained for a shorter time | You may request access, correction, or deletion of personal data |
| Sharing and transfers | Information may be shared with service providers, affiliates, and business partners, or transferred during merger, acquisition, or asset sale | Notice is provided where applicable before a different privacy policy applies |
| Age and jurisdiction | The service does not knowingly collect personally identifiable information from anyone under 13 | Country is identified as Ontario, Canada, and players remain responsible for compliance with laws in their province or territory |
How Cookies Work on Your Device
If you use the service, cookies and related tracking tools may operate on your device. Cookies are small files placed on a computer, phone, or tablet, often used to remember activity, preferences, and session status.
We use both session and persistent cookies. Session cookies are removed when you close your browser, while persistent cookies remain on your device after you go offline.
Some cookies are necessary. They support access to requested services, help authenticate users, and reduce fraudulent use of user accounts. Without them, certain parts of the service cannot be provided properly.
Other cookies are there for functionality. They can remember choices such as login details or language preference, making the experience more personal and reducing repeated setup steps.
- Necessary or essential cookies support core service delivery
- Functionality cookies remember choices and preferences
- Notice acceptance cookies identify whether cookie use was accepted
- Related technologies may include beacons, tags, and scripts
Cookies do not typically contain information that directly identifies a user. Even so, information already stored about you can be linked with data obtained through cookies, which is why cookie handling and privacy protection are treated together.
We also state that sensitive personal information is not stored in the cookies we use, including items such as mailing addresses and account passwords. That distinction matters for players looking for a clearer view of practical data protection in Canada.
Cookie Controls, Sharing and Security
You may refuse cookies through your browser settings, or delete cookies already saved on your device. That choice can be made at any time.
There is a trade-off. If cookies are refused, some inconvenience may follow and certain features may not work correctly. In some cases, you may not be able to use parts of the service at all.
You may also want to know how information can be shared or transferred. Personal data may be shared with service providers that help monitor or support the service, with affiliates that must honour the same privacy commitments, and with business partners connected to offers or promotions.
Information may also be transferred during a merger, acquisition, financing event, or asset sale. If personal data becomes subject to a different privacy policy after such a change, notice is provided beforehand.
In limited circumstances, disclosure may also happen to meet legal obligations, respond to valid public authority requests, protect rights or property, investigate wrongdoing, protect users or the public, or guard against legal liability.
Data processing may take place outside your province or country, and protections can differ by jurisdiction. Even then, we take steps reasonably necessary to ensure personal data is handled securely and in line with the privacy policy.
No online system can promise complete certainty. Security remains important to us, but no method of transmission or storage is 100% secure.
Our service does not address anyone under 13, and we do not knowingly collect personally identifiable information from children in that age group. If such data is identified without parental consent verification, we take steps to remove it.
For players in Canada, privacy also sits alongside local responsibility. Country is identified as Ontario, Canada, and each user remains responsible for following the laws that apply in their own province or territory.
Privacy Policy Updates and Contact
Privacy terms may change over time. If updates are made, the revised policy is posted and notice may also be given by email or a prominent service message before changes take effect.
If you want more detail or need help with a request, getting in touch through the contact options is the simplest next step. If you are reviewing account access, registration, login, withdrawal, or mobile use, privacy choices can be considered alongside those features rather than separately.